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Problem with measure power and cadence

Posted: Mon Apr 25, 2022 8:00 pm
by sidorenkov.maxim
My device was purchased 2 weeks ago. At first it worked correctly. Now
connects to devices, but does not measure power and cadence. What could be
the reason?

Re: Problem with measure power and cadence

Posted: Wed Apr 27, 2022 9:23 am
by steve.hammatt
Does it behave the same both in the MyeTraining app and other apps like Zwift/RGT/etc?

Re: Problem with measure power and cadence

Posted: Wed Apr 27, 2022 10:02 am
by Elite Admin S
Speed is properly shown?
If it is so, probably it's due to a wrong configuration.

Do again the complete configuration and pay attention: when you're asked if you have external power/cadence sensors, reply NO!
This option is used only if you have EXTERNAL sensors.

Re: Problem with measure power and cadence

Posted: Wed Apr 27, 2022 11:33 am
by sidorenkov.maxim
steve.hammatt wrote:Does it behave the same both in the MyeTraining app and other apps like Zwift/RGT/etc?

Yes. with Zwift, MyeTraining and Garmin Fenix. With all my devices.

Re: Problem with measure power and cadence

Posted: Wed Apr 27, 2022 11:58 am
by Elite Admin S
Not good.
Contact the support:
https://support.elite-it.com/en/ticket

Regards