Problem with measure power and cadence

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sidorenkov.maxim
Posts: 2
Joined: Sun Apr 24, 2022 9:03 pm

Problem with measure power and cadence

Postby sidorenkov.maxim » Mon Apr 25, 2022 8:00 pm

My device was purchased 2 weeks ago. At first it worked correctly. Now
connects to devices, but does not measure power and cadence. What could be
the reason?

steve.hammatt
Posts: 41
Joined: Tue Nov 30, 2021 10:14 am

Re: Problem with measure power and cadence

Postby steve.hammatt » Wed Apr 27, 2022 9:23 am

Does it behave the same both in the MyeTraining app and other apps like Zwift/RGT/etc?

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Elite Admin S
Posts: 2771
Joined: Tue Nov 08, 2016 10:18 am

Re: Problem with measure power and cadence

Postby Elite Admin S » Wed Apr 27, 2022 10:02 am

Speed is properly shown?
If it is so, probably it's due to a wrong configuration.

Do again the complete configuration and pay attention: when you're asked if you have external power/cadence sensors, reply NO!
This option is used only if you have EXTERNAL sensors.

sidorenkov.maxim
Posts: 2
Joined: Sun Apr 24, 2022 9:03 pm

Re: Problem with measure power and cadence

Postby sidorenkov.maxim » Wed Apr 27, 2022 11:33 am

steve.hammatt wrote:Does it behave the same both in the MyeTraining app and other apps like Zwift/RGT/etc?

Yes. with Zwift, MyeTraining and Garmin Fenix. With all my devices.

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Elite Admin S
Posts: 2771
Joined: Tue Nov 08, 2016 10:18 am

Re: Problem with measure power and cadence

Postby Elite Admin S » Wed Apr 27, 2022 11:58 am

Not good.
Contact the support:
https://support.elite-it.com/en/ticket

Regards


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