Half way through a ride on Zwift this evening, my 4 year old Direto stopped producing power or cadence, although it was still connected via ant+.
I have checked the belt which is fine, and also tried on the Elite app and it is definitely connected, but it is indicating that I am not pedalling and there is no power being produced. I have not been able to find anyone to repair Elite trainers.
Is anyone able to suggest what I can do to repair my Direto, or do I just have to bite the bullet and buy a replacement?
Thanks
Paul
No Cadence or power
Moderators: Elite Admin M, Elite Admin S
- Elite Admin S
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Re: No Cadence or power
Hi
Do again the configuration and when you're asked if you have external power/cadence sensor, remember to leave the option on NO.
If the problem persists, contact the customer care:
https://support.elite-it.com/en
Do again the configuration and when you're asked if you have external power/cadence sensor, remember to leave the option on NO.
If the problem persists, contact the customer care:
https://support.elite-it.com/en
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- Posts: 2
- Joined: Mon Jan 31, 2022 7:47 pm
Re: No Cadence or power
Thank you, upon closer inspection, I can see that the belt is slightly damaged, although it is only a small tear. I'm not sure if that will have caused the problem. I will do as you suggested.
Re: No Cadence or power
How did you solve it? The same is happening to me. Today I contacted technical support.
Re: No Cadence or power
I answer myself. In the end, in my case it was necessary to change the electronic board. Mr. Francesco Brotto has taken very good care of me from the technical service. And very fast!
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- Posts: 1
- Joined: Mon Sep 25, 2023 11:22 am
Re: No Cadence or power
Good morning,
The same exaclty happened to me yesterday during a zwift sprint (Oct.2019 Elite Direto).
No more power, no more candence, I checked the resistance and it is OK.
=> how did you solve the issue ? thanks for your support !
rgds
Benjamin
The same exaclty happened to me yesterday during a zwift sprint (Oct.2019 Elite Direto).
No more power, no more candence, I checked the resistance and it is OK.
=> how did you solve the issue ? thanks for your support !
rgds
Benjamin
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- Posts: 41
- Joined: Tue Nov 30, 2021 10:14 am
Re: No Cadence or power
benjamin_melki wrote: No more power, no more candence, I checked the resistance and it is OK.
=> how did you solve the issue ? thanks for your support !
Contact Elite support - https://support.elite-it.com/en
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