Direto XR destroy bike frame during lifting by Rizer

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adalbert8
Posts: 5
Joined: Tue Jan 11, 2022 9:59 am

Direto XR destroy bike frame during lifting by Rizer

Postby adalbert8 » Tue Jan 11, 2022 10:34 am

Hello.
I have problem. I have new Direto XR bought in December 2021 and new Rizer simulator. Connected to new bike.
Direto destroy bike frame during lifting by rizer.
After full tightening of rear axis (thru axle), elements of bike frame touched by axis are destroyed by cutting when front of bike going up and down. Aluminium shrims fall down and gather on trainer parts. Frame is destroyed. When I screw with loose, cutting also exist because of friction of parts. What I do wrong?
Which Direto are real compatible with Rizer?
What I have to do now?

adalbert8
Posts: 5
Joined: Tue Jan 11, 2022 9:59 am

Re: Direto XR destroy bike frame during lifting by Rizer

Postby adalbert8 » Tue Jan 11, 2022 11:10 am

Attachment pictures.
Attachments
direto rizer 11.JPG
direto rizer 11.JPG (66.28 KiB) Viewed 2878 times
direto rizer aa.JPG
direto rizer aa.JPG (76.2 KiB) Viewed 2878 times

adalbert8
Posts: 5
Joined: Tue Jan 11, 2022 9:59 am

Re: Direto XR destroy bike frame during lifting by Rizer

Postby adalbert8 » Tue Jan 11, 2022 11:13 am

pictures.
Attachments
direto rizer 22.JPG
direto rizer 22.JPG (63.97 KiB) Viewed 2878 times
direto rizer cc.JPG
direto rizer cc.JPG (44.62 KiB) Viewed 2878 times
direto rizer bb.JPG
direto rizer bb.JPG (55.12 KiB) Viewed 2878 times

adalbert8
Posts: 5
Joined: Tue Jan 11, 2022 9:59 am

Re: Direto XR destroy bike frame during lifting by Rizer

Postby adalbert8 » Tue Jan 11, 2022 11:14 am

and last.
Attachments
direto rizer 33.JPG
direto rizer 33.JPG (103.38 KiB) Viewed 2878 times

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Elite Admin S
Posts: 2771
Joined: Tue Nov 08, 2016 10:18 am

Re: Direto XR destroy bike frame during lifting by Rizer

Postby Elite Admin S » Tue Jan 18, 2022 1:50 pm

Good morning

I see that you're already in contact with our customer care to investigate the situation.
Please go on with the technician who is taking care of your case and at the end if you like share here your experience ;)

Regards


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