Elite Direto XR stopped working after failed upgrade

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olivier.lammens
Posts: 1
Joined: Tue Oct 19, 2021 7:40 am

Elite Direto XR stopped working after failed upgrade

Postby olivier.lammens » Tue Oct 19, 2021 7:46 am

Hi,
Yesterday I started an upgrade of my Elite Direto XR through Upgrado on android. Reaching 70% I've got the message that the upgrade failed.
Nothing was unplugged or disconnected during the process.
Since this failed upgrade my trainer is not starting anymore, nor is it possible to connect to it.
My guess is because of the failed upgrade the trainer is in a kind of "Bricked" state. Is there a way to do a Factory Reset?

User avatar
Elite Admin S
Posts: 2771
Joined: Tue Nov 08, 2016 10:18 am

Re: Elite Direto XR stopped working after failed upgrade

Postby Elite Admin S » Tue Oct 19, 2021 10:52 am

Hi

Please contact the customer care:
https://support.elite-it.com/en/ticket

Regards

jomavami
Posts: 1
Joined: Wed Oct 27, 2021 2:45 pm

Re: Elite Direto XR stopped working after failed upgrade

Postby jomavami » Wed Oct 27, 2021 2:46 pm

I just had the same problem this morning. Now even the lights do not turn on when I power on the trainer. I need a quick solution please. I sent a ticket already

Osso79
Posts: 12
Joined: Thu Oct 21, 2021 7:47 am

Re: Elite Direto XR stopped working after failed upgrade

Postby Osso79 » Sat Nov 13, 2021 5:19 pm

my roller is also turned off after failed update with Huawei Android. the shop changed my roll, I did an update with iPhone and everything was fine.

trupp
Posts: 1
Joined: Tue Dec 28, 2021 2:09 pm

Re: Elite Direto XR stopped working after failed upgrade

Postby trupp » Tue Dec 28, 2021 2:13 pm

Hello,
the Upgrado app (Android) just bricked my Elite Direto XR after the restart - it makes some noise but LED remain dark with no bluetooth signal.
Is there no known procedure to fix failed upgrades ? Waiting for ticket response during holidays is not great.... thank you!

dseven73
Posts: 2
Joined: Sun Jan 02, 2022 4:20 pm

Re: Elite Direto XR stopped working after failed upgrade

Postby dseven73 » Sun Jan 02, 2022 4:42 pm

Same problem here?
Brand new direto XR. Connected with updato and android. Start fw update. The process stop at 30%

After no more led light on and basically roller stop working. So potentually there is a huge problem doing FW update. Be carefull.

Osso79
Posts: 12
Joined: Thu Oct 21, 2021 7:47 am

Re: Elite Direto XR stopped working after failed upgrade

Postby Osso79 » Tue Jan 04, 2022 8:38 am

Use iPhone o ipad.

don't use android, elite know there are problems with some brands (huawei or xiaomi) but don't warn.

szluczkow
Posts: 1
Joined: Sat Sep 24, 2022 12:57 am

Re: Elite Direto XR stopped working after failed upgrade

Postby szluczkow » Sat Sep 24, 2022 12:58 am

Today I had similar issue with Suito. How were your casas resolved?

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Elite Admin S
Posts: 2771
Joined: Tue Nov 08, 2016 10:18 am

Re: Elite Direto XR stopped working after failed upgrade

Postby Elite Admin S » Tue Oct 25, 2022 8:51 am

Hi guys

If you have a problem after a firmware upgrade, please contact the support.
The guys there will send you a procedure to solve the problem

Regards

sven.jach90
Posts: 1
Joined: Sat Jan 06, 2024 10:51 pm

Re: Elite Direto XR stopped working after failed upgrade

Postby sven.jach90 » Sat Jan 06, 2024 10:52 pm

Same problem here. After a firmware update failure, it’s not possible to connect with the hometrainer. Not in the Upgrado app and not with Zwift.

I already make a ticket @ support. But why Elite don’t post the solution online?


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