Official Forum

How are the screws supposed to look like?
My new Direto XR has 4 out of 5 screws that look like wood screws with a sunken head (that is ofc not sunken in the flywheel)
The 5th screw is different. Has some spacers and touches the plastic casing when I use the trainer which makes it sound like a motorbike.


4 of these wood screws:


1 of these that touches the casing:


Do yours look the same?

Hi

It's not possible to understand from that photos.
I suggest you to contact our customer care adding some more photo (especially without the plastic cover) to understand better your question

https://support.elite-it.com/en/ticket

To remove the plastic cover, follow the instructions in this link (only the part removing the carter):
https://elitesrl.zendesk.com/hc/en-us/a ... ack-Pulley

Regards