Direto calibration issue

[skyline.nismo11]

I’ve been having some calibration issue on my Direto. When using the elite app, once I reach the target speed and stop pedalling as instructed, it tells me that the target speed has not been reached and that I need to try again. On Zwift, once I reach the target speed and the app tells me to ‘maintain the speed’ nothing happens, it keeps going on forever. I tried using a computer & an ant+ dongle but the computer doesn’t seem to detect the trainer - it only works via Bluetooth. I’ve tried deleting & reinstalling the app, unplugging and replugging the trainer 30s later, and switching of all other nearby devices but nothing seems to work.

Any help would be appreciated. Thank you!
Etienne.

[Elite Admin S]

Hi

If you use a different device, do you have the same issue?
Give it a try.
If it works, it may be a problem on the bluetooth connection of the device.
If not, please contact us:
https://support.elite-it.com/en/ticket

Regards