Level Mode not working

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ridewithjeff
Posts: 1
Joined: Thu Sep 23, 2021 6:26 am

Level Mode not working

Postby ridewithjeff » Thu Sep 23, 2021 6:34 am

My Direto seems to have an issue adjusting the resistance.
Connection to my windows laptop with ANT + is good.
Firmware up to date.
No other apps open.
Calibration was adjusted to exact value yesterday and confirmed today.
I am seeing the same wattage when riding at a constant (85 rpm) whether in level 3, 8 or 16.
Please advise possible problem and/ or solution.
Thank you

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Elite Admin S
Posts: 2255
Joined: Tue Nov 08, 2016 10:18 am

Re: Level Mode not working

Postby Elite Admin S » Thu Sep 23, 2021 8:56 am

Hi

Please contact our customer care:
https://support.elite-it.com/en/ticket

The guys there will ask you some specific test to find the cause of the issue

Regards


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