Direto Power much too high

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markuszierler
Posts: 1
Joined: Wed Sep 22, 2021 8:22 pm

Direto Power much too high

Postby markuszierler » Wed Sep 22, 2021 8:35 pm

Hello forum user!

After the summer break, i wanted to cycle digitally again.
I started zwift and within a very short time i had an output of 2000 watts, although i only pedaled lightly.
On myEtraining it was more than 3000 watts.
A calibration did not help.

Does anyone have an idea what the problem could be?
Thanks in advance.

Best regards,
Markus

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Elite Admin S
Posts: 2771
Joined: Tue Nov 08, 2016 10:18 am

Re: Direto Power much too high

Postby Elite Admin S » Thu Sep 23, 2021 8:54 am

Hi

It seems a problem on the internal sensor. It is necessary to contact our customer care:
https://support.elite-it.com/en/ticket

In the text of the request specify:
- the trainer model
- its serial number
- a description of the issue

Regards


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