Resistance Stepper Motor

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Declan
Posts: 6
Joined: Tue Sep 14, 2021 8:28 pm

Resistance Stepper Motor

Postby Declan » Tue Sep 21, 2021 10:01 pm

Is it possible for Elite to supply a new resistance Stepper motor to me for my Direto?

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Elite Admin S
Posts: 2269
Joined: Tue Nov 08, 2016 10:18 am

Re: Resistance Stepper Motor

Postby Elite Admin S » Wed Sep 22, 2021 8:07 am

Hi

The replacement of the stepping motor on a Direto requires special equipment and experienced hand.
It's not something that a user can do.

Are you having problems with the stepping motor?
It's not a common problem, maybe the cause of your issue is somewhere else.
Can you describe the issue in details?

Regards

Declan
Posts: 6
Joined: Tue Sep 14, 2021 8:28 pm

Re: Resistance Stepper Motor

Postby Declan » Wed Sep 22, 2021 5:41 pm

Hello.
Thankyou for your reply. My job is as a service engineer for office equipment so I have experience with this type of thing.

I have already removed the stepper motor and I can confirm that it does not turn even when out of the machine when I power the trainer on & off. I can turn it by hand but when the trainer is powered on the motor makes a buzzing sound, the same as it does when installed in the machine and will not move.

I've searched the Internet for a replacement but I'm struggling to find one. I was hoping that Elite would supply me one.

Declan
Posts: 6
Joined: Tue Sep 14, 2021 8:28 pm

Re: Resistance Stepper Motor

Postby Declan » Wed Sep 22, 2021 9:05 pm

Please see the below video.
This is the same even with the new circuit board that you kindly supplied to me.

https://youtu.be/GcYq-_CJ7zM

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Elite Admin S
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Joined: Tue Nov 08, 2016 10:18 am

Re: Resistance Stepper Motor

Postby Elite Admin S » Thu Sep 23, 2021 8:52 am

Hi Declan

Can you please check the soldering in the point in which the cables connect to the motor?
If they are ok, the problem seems again on the electronic board.
Just for other people reading this, our electronic board uses a driver which is sensible to static discharges. This means that the electronic board must be handled with care (possibly avoiding to touch the surface and handle it by the sides).

We can send you a new one if the problem is that. But there is a major issue.
As you have removed the stepping motor, you've probably affected the magnets position. This means that the accuracy of the trainer is no more guaranteed. Probably it will be necessary a repair in our factory.
As you are already in contact with one of our technician, follow the instructions that he will give you.

Regards

Declan
Posts: 6
Joined: Tue Sep 14, 2021 8:28 pm

Re: Resistance Stepper Motor

Postby Declan » Thu Sep 23, 2021 12:22 pm

Elite have already sent me a new board and this new one produces exactly the same result, it will not move the stepper motor. The magnets etc I can replace in the exact same position as they were before removal.


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