Direto XR - loud rumbling noise

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rjgmvandeboel
Posts: 2
Joined: Fri Aug 06, 2021 8:58 am

Direto XR - loud rumbling noise

Postby rjgmvandeboel » Fri Aug 06, 2021 9:04 am

Hi team,

As the Elite Ticketing service seems to be unavailable at the moment, reaching out this way:

I own a Direto XR, bought at Futurumshop 28-10-2020.
As of the last 10 rides a rumbling noise started to develop inside the trainer. I have calibrated the trainer & all the software/firmware is at the latest version. As of yesterday (06-08-2021) the rumbling noise is so loud, I stopped cycling because I'm afraid it's broken. I added a movie to showcase the sound. Please help me fix this. Thanks in advance for your response.

https://youtu.be/kNwnn0QpLJTI

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Elite Admin S
Posts: 2771
Joined: Tue Nov 08, 2016 10:18 am

Re: Direto XR - loud rumbling noise

Postby Elite Admin S » Fri Aug 06, 2021 9:21 am

Hi

I've seen that you have already contacted our customer care service.
The guys there will give you instructions on how to solve the problem

Regards

rjgmvandeboel
Posts: 2
Joined: Fri Aug 06, 2021 8:58 am

Re: Direto XR - loud rumbling noise

Postby rjgmvandeboel » Fri Aug 06, 2021 10:37 am

Hi Elite Admin S,

Yes, the ticketing system worked when I didn't attached the video as attachment.
Looking forward to the reply from Customer Care.

Thanks & have a great day.


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