Direto XR Manufacturing Tolerances

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User1
Posts: 7
Joined: Tue Jun 01, 2021 8:59 am

Direto XR Manufacturing Tolerances

Postby User1 » Thu Jun 03, 2021 5:58 pm

Dear All,

A few weeks ago I received my Elite Direto XR from a large German bicycle mail order company. Unfortunately, the smallest sprocket was so close to the frame(Canyon Ultimate Cf Disc) that it was damaged by the chain.

With two different wheelsets(Mavic, DT Swiss) this error did not occur. With the meanwhile purchased by me TACX roller trainer also did not occur this problem.

On the pictures I have inserted you can see the damage, the problem and that I have mounted the trainer correctly.

The store said only that the trainer is fine and that they can not take care of it further. Maybe you can comment on this.

With kind regards
User1
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User1
Posts: 7
Joined: Tue Jun 01, 2021 8:59 am

Re: Direto XR Manufacturing Tolerances

Postby User1 » Thu Jun 03, 2021 6:04 pm

Normal Wheel
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User1
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Re: Direto XR Manufacturing Tolerances

Postby User1 » Thu Jun 03, 2021 6:04 pm

TACX Trainer
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User1
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Re: Direto XR Manufacturing Tolerances

Postby User1 » Thu Jun 03, 2021 6:05 pm

Damage
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Elite Admin S
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Re: Direto XR Manufacturing Tolerances

Postby Elite Admin S » Fri Jun 04, 2021 11:15 am

From your photos, it seems that you have a thru axle bike.
If it is so, are you sure to have mounted properly the adapter?
Look at this guide:
https://elitesrl.zendesk.com/hc/en-us/a ... d-Suito-T-

Be careful: if you have a boost thru axle (148x12mm) you have to purchase the proper adapter:
https://www.shopelite-it.com/en/sensors ... metrainers

Regards

User1
Posts: 7
Joined: Tue Jun 01, 2021 8:59 am

Re: Direto XR Manufacturing Tolerances

Postby User1 » Fri Jun 04, 2021 11:21 am

Yes, it is a 142x12 axle.
On the Picture below you can see, that I mounted the trainer correctly.
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Rollentrainer mit Adaptern025MP.jpg
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User1
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Re: Direto XR Manufacturing Tolerances

Postby User1 » Fri Jun 04, 2021 11:22 am

Right adapter
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User1
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Re: Direto XR Manufacturing Tolerances

Postby User1 » Fri Jun 04, 2021 11:23 am

left adapter
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Elite Admin S
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Re: Direto XR Manufacturing Tolerances

Postby Elite Admin S » Fri Jun 04, 2021 11:27 am

All seems correct.

Please write to this address: info@elite-it.com and add:
- serial number of the trainer
- model of the bike
- the photos you've sent here
- a video in which you show how you mount it and the part that touch the frame

Regards

bjorn.krabbenborg
Posts: 1
Joined: Sun Oct 02, 2022 1:26 pm

Re: Direto XR Manufacturing Tolerances

Postby bjorn.krabbenborg » Sun Oct 02, 2022 1:28 pm

I seem to have the same problem with my bike.
the chain gets to close to the frame and i'm sure use the proper adapters (thru axle 12x142) and that they are mounted properly.

Did you manage to resolve the problem? And what is the solution for it ?

thx


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