Elite Direto XR - strange sound

[Elun]

Hi,

I bought a new Elite Direto XR, yesterday I had a second training.
At certain steady speeds, there is a strange noise like in the attached video. What could it be?
The number of watts does not matter, it depends on the speed of rotation of the flywheel.
When I drive a little faster or slower, this sound disappears or appears intermittently.
Do any of you have such a symptom?

Video:
https://www.youtube.com/watch?v=GgjnGqYklWc

[Elite Admin S]

Hi

From the video I cannot hear anything unusual, honestly
Maybe the video is not clear enough, though...

[sgottley]

I also have a problem with a strange sound. Not sure if it's the same issue. I've had my trainer since last May and it has been silent. Used it 3/4 times a week for pretty much the last year. Haven't been on it for about 3 weeks. It's still in the same place, hasn't been moved. Bike still mounted. Used for the first the other week and it's making a strange noise. It's always there. What ever power. Just seems to get louder and faster with the cadence.

This is riding at 150w
https://we.tl/t-SrvLy2weeg

This is at 350w
https://we.tl/t-QwM8wzAnEe

Any help much appreciated

[Elite Admin S]

Hi @sgottley

Yours seems noisy indeed... it's necessary to ask to one of our technicians.
Contact the customer care through the support page of our site:
https://support.elite-it.com/