broken axle

Moderators: Elite Admin M, Elite Admin S

desparadi
Posts: 13
Joined: Sat Jun 13, 2020 5:24 pm

broken axle

Postby desparadi » Wed Mar 31, 2021 3:24 pm

1st gen Direto been working great for 2 years. Now, horrible noises when I pedal and power readings all over the place, this started to happen after belt tightening and calibration. belt is in perfect condition and black roller is fine. There is however a lot of play in the axle that runs the flywheel and red fan. Fan and flywheel move independently a little bit. Any ideas?!! Stuck in isolation with no trainer aaaahhhhrrrrrr......... idle clicker games
Last edited by desparadi on Thu Apr 01, 2021 12:28 pm, edited 1 time in total.

User avatar
Elite Admin S
Posts: 2771
Joined: Tue Nov 08, 2016 10:18 am

Re: broken axle

Postby Elite Admin S » Thu Apr 01, 2021 9:49 am

Hi

Contact the support at this link:
https://support.elite-it.com/en

Add your trainer serial number and the receipt of purchase. Add also a little video in which we can hear the noise and one in which we can see the play between the fan and flywheel. If the video files are too big, upload them using a file sharing site like www.wetransfer.com and send us the link to download them

Regards


Return to “Direto, Direto X, Direto XR”

Who is online

Users browsing this forum: No registered users and 13 guests