Official Forum

I have bought a used Elite Direto and cannot get it to work.
1. I have tried my local dealers and they either have no knowledge or are not interested in someone who did not but from them even though I was prepared to pay for help.
2. I have tried the UK distributor Maddisons and they did not have anyone that could help and they suggested that I contact Elite in Italy.
3. Contacted Elite in Italy and they tried their best , but sorting a problem out via 1 e mail suggestion at a time did not work.
I am hoping to find someone in the NE of England that is conversant with the Direto and is prepared to help me. I am obviously prepared to travel to their location.
Part of the problem is that I am 62 years old and not the most IT competent person.

Hi

I've seen that you should have solved the problem with our customer care.

Regards

Hi
Your customer care have been very good. They sent me a replacement PCB, however, that did not work. I just wish that there was somewhere in the UK that could check/repair the product as I have tried two resellers and they claim to have no technical support for Elite and I even contacted Maddisons and they also claim to have no technical support for Elite and directed me to Elite in Italy

Elite in Italy have sent me a new unit. Many many thanks to them all.
However I feel that there is a lack of technical backup from most resellers and the distributer in the UK