level mode not working

Moderators: Elite Admin S, Elite Admin M

heiko
Posts: 5
Joined: Sat May 16, 2020 12:19 pm

level mode not working

Postby heiko » Sat Jun 13, 2020 12:27 pm

i own a Direto (hardware 002, firmware 052). Coupled with an iPad, so it’s a Bluetooth connection.
In certain situations the trainer fails to activate level mode in Sufferfest. Specificially, this happened twice in the session "Half Monty" after a ERG-ramp test. The following part is supposed to be level mode. But no matter which level i choose, the trainer stays at a very low resistance. I have been contacting sufferfest support and this is what they replied:

"It does seem quite similar to what we are seeing with other Elite users.
Unfortunately, this issue has presented with several models of Elite trainers over the past year and we are unable to find a resolution for it. The issue seems to be with the trainer itself and not with anything in the app or the connections.
Some have found that using Level mode in the Elite app first for about 15 minutes, and then switching to The Sufferfest app that the issue is sometimes resolved. You can certainly try that out. However, I also would recommend that you reach out to Elite to see if they have a fix for the issue. (Generally, they seem to blame it on the app because Level mode will work properly in their app)."

Is there any way to solve it? The recommendations (see above) did not work for me. Since there have been 0 (ZERO) firmware updates for the trainer in all these years, it seems Elite considers the firmware to be perfect/bugfree?

User avatar
Elite Admin S
Posts: 1846
Joined: Tue Nov 08, 2016 10:18 am

Re: level mode not working

Postby Elite Admin S » Wed Jun 17, 2020 10:30 am

Hi

The situation is not completely clear.
You wrote that it happens a couple of times in half an hour.
When it happens, the trainer doesn't change level anymore? Or simply it miss one command and the next ones are properly received?
When this happens, the trainer stops receiving any kind of commands? Data are properly shown? This happens also if you use ERG mode?

Regards

heiko
Posts: 5
Joined: Sat May 16, 2020 12:19 pm

Re: level mode not working

Postby heiko » Wed Jun 17, 2020 10:09 pm

Hi,

when this happens, the trainer does not react to mode-change-commands anymore. So i switch a couple of times forth and back through the levels 0 to 9 and ERG but nothing changes at all - trainer stays at the same (low) resistance. Power and cadence is still properly displayed. No issue with regular ERG mode training sessions.

The very last reply from Sufferfest support:

"Unfortunately, as I've mentioned before, we've been de-bugging this issue for over a year and have not been able to make any progress. I'm terribly sorry about that. The best solution that we have so far, that seems to work for some people and not others is the following:

- open the MyETraining app and ride for 15 minutes in level mode. Shut down the MyETraining app and connect to The Sufferfest app and test out level mode. Some users have found that this works, and that eventually, they can just connect without needing to set the trainer in the Elite app first.

Zwift uses SIM mode or ERG mode and not Level mode. So this is why testing Level mode in Zwift doesn't really test level mode.
Again, I'm sorry that this trainer is causing you some grief. And I'm doubly sorry that Elite won't acknowledge the issue."


Apparently there is no solution and, like i said, you (Elite) considers the Direto firmware 100% bugfree. This is also what your support told me. I will probably give up and sell the trainer which is an expensive and sad outcome.

heiko
Posts: 5
Joined: Sat May 16, 2020 12:19 pm

Re: level mode not working

Postby heiko » Sat Jul 04, 2020 2:55 pm

i jumped the ship - ordered a Kickr Core. i don't trust Elite anymore with their "our initial firmware is perfect" claim. Good luck to everyone.

User avatar
Elite Admin S
Posts: 1846
Joined: Tue Nov 08, 2016 10:18 am

Re: level mode not working

Postby Elite Admin S » Tue Jul 07, 2020 9:56 am

I'm sorry Heiko.
We have scheduled some test on Sufferfest, please can you write me more details about the type of training you did so I can try to reproduce the issue?
You can write me also in pm if you prefer

Regards


Return to “Direto & Direto X”

Who is online

Users browsing this forum: No registered users and 6 guests