Knocking sound

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tom.cosgrove
Posts: 3
Joined: Fri Feb 15, 2019 12:38 am

Knocking sound

Postby tom.cosgrove » Wed Nov 13, 2019 11:53 pm

I have an Elite Direto II, which I purchased at the end of last year. I recently have noticed a sort of knocking sound as the resistance goes around. It is not a sound I have heard before.

It happens whether or not I am pedaling, and at any speed (slow or fast), or resistance/wattage. It does get somewhat louder the faster I’m going/higher wattage. FYI, I have checked the cassette (it is on correctly, not loose).

How can this be fixed? As its not even 1 year old, it is under warranty.

Thank you.

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Elite Admin S
Posts: 1586
Joined: Tue Nov 08, 2016 10:18 am

Re: Knocking sound

Postby Elite Admin S » Fri Nov 15, 2019 11:24 am

@tom.cosgrave,

contact the customer care.
If possible, take a video in which the noise is clearly audible and upload it using a file sharing site (like www.wetransfer.com).
Add the link to the video in the email you'll sent to the customer care.

Regards


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