Knocking sound

[andycbraithwaite]

Hi All,
I need some help, my Direto has a knocking noise which feels like its internal. It seems to be related to lateral load (i.e. when pedalling hard and applying sideways pressure)
Even worse, if I push it hard and the knocking gets loud, it stops transmitting power to my app (zwift). once I slow down, it reconnects.
I can see a few other posts about knocking sounds from Direto's, has anyone had any help with this?

Thanks

[gspalm7774]

I posted recently and received no assistance. Please let me know if you get an answer as I am having the same problem.

[Elite Admin S]

Hi guys

If you have issues related to noises, please contact the customer care at myetraining@elite-it.com.

Regards

[gspalm7774]

I have contacted myetraining@elite-it.com. They requested a video clip, my current address, and serial number for my Direto. After submitting this information no communication has been received.