Knocking sound

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andycbraithwaite
Posts: 1
Joined: Mon Nov 04, 2019 10:07 pm

Knocking sound

Postby andycbraithwaite » Mon Nov 04, 2019 10:12 pm

Hi All,
I need some help, my Direto has a knocking noise which feels like its internal. It seems to be related to lateral load (i.e. when pedalling hard and applying sideways pressure)
Even worse, if I push it hard and the knocking gets loud, it stops transmitting power to my app (zwift). once I slow down, it reconnects.
I can see a few other posts about knocking sounds from Direto's, has anyone had any help with this?

Thanks

gspalm7774
Posts: 4
Joined: Sun Nov 25, 2018 8:39 pm

Re: Knocking sound

Postby gspalm7774 » Mon Nov 11, 2019 11:46 pm

I posted recently and received no assistance. Please let me know if you get an answer as I am having the same problem.

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Elite Admin S
Posts: 1586
Joined: Tue Nov 08, 2016 10:18 am

Re: Knocking sound

Postby Elite Admin S » Fri Nov 15, 2019 12:03 pm

Hi guys

If you have issues related to noises, please contact the customer care at myetraining@elite-it.com.

Regards

gspalm7774
Posts: 4
Joined: Sun Nov 25, 2018 8:39 pm

Re: Knocking sound

Postby gspalm7774 » Fri Nov 15, 2019 8:27 pm

I have contacted myetraining@elite-it.com. They requested a video clip, my current address, and serial number for my Direto. After submitting this information no communication has been received.


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