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Direto Broken Belt
Posted: Sun Apr 14, 2019 5:42 pm
by andylinquist
My belt broke today in the middle of a ride. It was working normally then suddenly lost resistance completely. I could see that the belt was broken through the vents. How is this issue handled? Will I need to send it in or will they send me a new belt? And if it’s the latter, how would it ever be accurate again?
Re: Direto Broken Belt
Posted: Tue Apr 16, 2019 10:37 am
by Elite Admin S
Contact the customer care at
myetraining@elite-it.com.
The guys there will send you a new belt and pulley, and all the instructions to mount it and calibrate the trainer
Regards
Re: Direto Broken Belt
Posted: Wed Mar 25, 2020 3:10 pm
by marcelo.moreira.xavier
Hi andylinquist,
The belt replacement really solved the problem? Is this a reliable unit again?
I would appreciate your impressions.. I'm facing the same problem now.
Re: Direto Broken Belt
Posted: Sun Apr 19, 2020 12:01 pm
by Johny32
Good morning,
The belt of my trainer also broke.
Anyone has or knows any distribuitor or store that sells the replacement belt for Elite Direto?
Thanks
Edit: Due to be in the guarentee period, Elite solve my problem very quickly. In just 1 week (since i wrote the first mail till i receive the new kit (Belt replacement Kit for Direto) my problem was completely solved.