Official Forum

Hi there,

I recently purchased a brand new Direto training and have had a terrible time with it.

Notes:
- I have calibrated the trainer
- The issue happens when I use the internal power meter. The trainer is unusable with my Stages.
- ANT+ dongle is on an extension cable about 50cm away from the trainer

ERG Mode
I am having the same problems with ERG mode that is widely discussed in this forum and have changed the Power Smoothing to 10 config to make the trainer usable. It still sucks though, because the slightest variation in cadence sends me into the "ERG death spiral".

From the forum it seems like Elite believes this is expected behaviour?

Non-ERG mode

I resorted to training without ERG which gives a different issue. When I V02 intervals (350-400 W) the trainer doesn't hold the power constantly. It is as if it slips or tries to adjust the power resistance throughout the interval. This makes holding constant power and resistance impossible.

This problem happens with the following configurations:
- MyTraining iOS Bluetooth
- MyTraining macOS Bluetooth
- MyTraining macOS ANT+
- TrainerRoad macOS ANT+
- Zwift macOS Bluetooth
- Zwift macOS ANT+

At this stage my 4 year old TacX Vortex is a significantly better trainer.

Martin

I see that you're already in contact with our customer care, please go on with the assistance there

Regards

That’s not correct. I’ve contacted them but after 3 days they have still not replied.

Also, I sent the support message because there was no response on the forum after 2 days.

Hi Martin

Here in the forum we doesn't answer daily, as you can see.
But about the customer care, we've received only one request the 27th of march and you got a reply within 48hours.
I see that you've sent the trainer to the distributor for a repair, so all should be ok now.
If it is not so, please go on with the assistance with our technicians.

Regards