Problem with My Real video download

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marcvanbrante
Posts: 1
Joined: Mon Mar 19, 2018 8:21 am

Problem with My Real video download

Postby marcvanbrante » Mon Mar 19, 2018 9:10 am

The video can not be opened after downloading.
Attempted to download several times but it does not work and also with other videos.
What is the solution for this?

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Elite Admin S
Posts: 1098
Joined: Tue Nov 08, 2016 10:18 am

Re: Problem with My Real video download

Postby Elite Admin S » Wed Mar 28, 2018 9:41 am

It may be that the default folder where the downloaded video should be saved is not available or it is protected from writing.
Create a folder on your desktop.
Open the settings, the last option is the location of the downloaded videos. Change it and select the new folder you've created.
Then, try downloading a video and let me know if this time all works properly.

If not, please contact the customer care at myetraining@elite-it.com

Regards


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