Insufficient disc space Realvideo

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ajaw
Posts: 1
Joined: Wed Dec 27, 2017 5:54 pm

Insufficient disc space Realvideo

Postby ajaw » Wed Dec 27, 2017 5:58 pm

I have bought and tried to download a route video on my iPadPro. Despite the video being less than 3gb it is telling me I don't have enough disc space. I have nearly 20gb of space. I've tried resetting the iPad but it still downloads and then stops with the 'insufficient discspace error'. Any solutions?

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Elite Admin S
Posts: 813
Joined: Tue Nov 08, 2016 10:18 am

Re: Insufficient disc space Realvideo

Postby Elite Admin S » Thu Jan 25, 2018 11:19 am

Be sure that you don't have other videos in the download list (memory is allocated immediately).
Also, restart the phone. If the problem is not solved, uninstall the app and install it again.

If you still have the issue, contact our customer care using the contact form in the app

Regards


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