Official Forum

Hi,

I 'have been using for 2 years without pb with bluetooth connection for sensors.
Last training was in April

Today I wanted to do a training with the same way but I couldn't launch the programm because as written : " Dongle ANT not connected"
So i couldn''t do my training.
Why does it request ANT as my current usage is through bluetooth ?
No issue on my Garmin which receive well the information from sensors and no issue with my phone for bluetooth

If i have no solution, I will move to another system (zwift or an other).

I thank you for your support

Stef

Hi

This usually happens if the bluetooth is not available.
Try with this troubleshooting:
https://elitesrl.zendesk.com/hc/en-us/a ... -problems-

If the problem persists, contact the support:
https://support.elite-it.com/en/ticket

Regards

Hi,

Thanks for your reply.

i used your check list :

• Make sure the home trainer or the sensor aren't already connected to other devices (Bluetooth does not allow for multiple connections)  the only doubt is there, I changed my i-phone since my last usage. I returned the old one to the shop so there is only one i-phone at home
• Try to power down the home trainer, reboot your device, power the home trainer up again and try connecting  no power on my Turno
• If the home trainer / sensor features a battery, try replacing it  was Ok, no issues with my garmin

When using a mobile device (smartphone / tablet terminal):

• Make sure you conduct the pairing procedure directly from myETraining (do not use the device's Bluetooth menu or you'll get a connection refused message)  yes checked
• Make sure that the Bluetooth is active on the device  yes
• Make sure the app location authorization is active; follow these instructions to do so

• iOS:
• Open the settings menu on your device  done
• Select the myETraining app from the list  done
• Enable the location authorization option if not already done  done

What is your opinion about the i-phone change ?

Regards

Stef

About this:

• Try to power down the home trainer, reboot your device, power the home trainer up again and try connecting  no power on my Turno

You can do the same by removing and placing again the battery. Give it a try.

About the iphone, if you have only one I don't see problems.

Regards

Hi,

Yes I did it and even changed the battery because I got a message on my garmin : ""low battery"
but without success with my issue.
It is surprising because on page parameter the power sensor is well recognised by the bluetooth way
but I have still the message ant+ needed when I want to launch my program, so I cant't use the programm with my Elite appli.

Regards

Stef

Hi,

To sum up :

I've just tried with Kinomap . No issue : Power information well received to the appli on my i-phone by bluetooth.
--> it is not a problem on my home trainer

On parameter page my e-training sensor is well recognized but not when I launch my training programm because ANT + doodle is requested

Last time I used in April : no issue

Hi
For information :
I solved the issue by fully removing the appli from my i-phone and reinstalling it .

Stephane