Cannot register my serial number

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s.c.larky
Posts: 2
Joined: Sat Nov 27, 2021 10:11 am

Cannot register my serial number

Postby s.c.larky » Sat Nov 27, 2021 10:14 am

Hi - I am trying to register my serial number after setting up my elite direto and it is not recognising the serial number

I am entering the the letters and 6 numbers but it says invalid - I tried the numbers only and same

Any ideas please

s.c.larky
Posts: 2
Joined: Sat Nov 27, 2021 10:11 am

Re: Cannot register my serial number

Postby s.c.larky » Sat Nov 27, 2021 10:15 am

When I scan the QR code it goes to FXPro which seems weird

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Elite Admin S
Posts: 2771
Joined: Tue Nov 08, 2016 10:18 am

Re: Cannot register my serial number

Postby Elite Admin S » Mon Nov 29, 2021 11:42 am

Hi

You have to contact our support team:
https://support.elite-it.com/en/ticket

Remember to specify your account and the trainer serial number

Regards

ergohr
Posts: 1
Joined: Fri Dec 17, 2021 8:31 pm

Re: Cannot register my serial number

Postby ergohr » Fri Dec 17, 2021 8:37 pm

s.c.larky wrote:When I scan the QR code it goes to FXPro which seems weird

I have buy Direto XR-T and supposed to have "12-month free subscription to My E-Training software & app" but cannot find how to enter it.
If I scan QR code have some falt message.
Zvonimir

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Elite Admin S
Posts: 2771
Joined: Tue Nov 08, 2016 10:18 am

Re: Cannot register my serial number

Postby Elite Admin S » Mon Dec 20, 2021 12:31 pm



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