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USB ANT+ Detection

Posted: Mon Oct 30, 2017 8:04 pm
by fouadata
Hello,

I am trying to configure my E-training Desktop version, and it is stopping at the ANT+ page, not detecting the USB STick.

The same USB STick is working normally within my Garmin Express, and i synchronize my Garmin 910XT with it.

I am using the Original Garmin stick that comes with the forerunner 910XT.

Is there anything that i can do?

Re: USB ANT+ Detection

Posted: Tue Oct 31, 2017 12:49 pm
by Elite Admin S
Please contact our customer care at real@elite-it.com explaining the situation

Regards

Re: USB ANT+ Detection

Posted: Sat Nov 11, 2017 8:45 pm
by guillaume_hamon
Could we have a feedback or an answer from Elite? I've got the same behavior (garmin ant+ stick works with my garmin but not recognized by etraining software even when all garmin apps are closed) and has sent a email to customer care.
Forum is useless if solutions are only shared by emails.

Thanks

Re: USB ANT+ Detection

Posted: Thu Nov 23, 2017 11:08 am
by Elite Admin S
@guillaume_hamon

Here I am. Sorry for the delay, we don't check the forum daily (expecially in the winter season).
You have to check if there's some Garmin process still opened in Windows Task Manager and kill them. Close the program may not be enough, as some process may remain in the background and keep the ant dongle occupied.

Regards

Re: USB ANT+ Detection

Posted: Sat Dec 09, 2017 12:15 am
by thomaswiigh
Same issue here....

No ant+ detected... At first I had no other program running than Elite Real for windows....

For more than an 1 hours i tried to connect without any luck.

The on youtube I found a video from Zwift, and downloaded that program, and wupti...... connection right away. To the trainer and my pulse belt.

Then I tried once more in Elite Real, and still no result !

All things work on my Android device 100 % from Elite... But PC is a big NO !

Re: USB ANT+ Detection

Posted: Wed Nov 28, 2018 3:55 am
by Ginitas27
I am having a hard hard time getting the trainer to change resistance at all on any elevation gain. I've tried a Motorola, iPhone 5 and a MacBook, used bluetooth and my Garmin ANT. HELP! I paid for this trainer just so I could have the resistance change!!!

Re: USB ANT+ Detection

Posted: Mon Jan 14, 2019 2:47 pm
by Elite Admin S
@gintas27,

it may be an hardware issue with the board. Please contact our customer care at myetraining@elite-it.com

regards