App forgets connection with Suito T

A virtual coach compatible with all Elite hometrainers

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krisch
Posts: 1
Joined: Fri Oct 29, 2021 9:25 am

App forgets connection with Suito T

Postby krisch » Fri Oct 29, 2021 1:52 pm

I can succesfully link my Suito T trainer in the app and use it.
But when starting a new session (where the trainer and app have both been shut down), it does not detect my trainer automatically anymore.
Even though the trainer has been started, the bluetooth icon displays that it is disconnected.
I have to go through the entire config again to link the trainer with the app, and then it works perfectly again (for 1 session).

Any idea why this behaviour occurs?

User avatar
Elite Admin S
Posts: 2773
Joined: Tue Nov 08, 2016 10:18 am

Re: App forgets connection with Suito T

Postby Elite Admin S » Tue Nov 02, 2021 11:31 am

Hi

Please uninstall and install again the app.
If this won't solve the problem, contact our support:
https://support.elite-it.com/en/ticket

Regards


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