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video download interrupted, please try later

Posted: Wed Oct 27, 2021 10:28 am
by rrspurrier
I have downloaded the program My E-Training onto Mac Mini 2011 and and IMac of the same age.
It loads and I can log in.
However there is a message, "video download interrupted, please try later" across the screen.
I am running OS 10.13.6 on both machines.
Has anyone seen this message and how do you deal with it.
Could it be something to to with my antivirus (Sophos) or some Ad Pop Up thing.
Or could it be my hardware. (I can no longer run BKool and RGT gives me a black screen.)

Re: video download interrupted, please try later

Posted: Thu Oct 28, 2021 10:47 am
by Elite Admin S
Hi

I suppose that you were downloading a video and something has gone wrong.
Please check your downloading video and if necessary cancel the pending ones and try downloading them again

Regards