video download interrupted, please try later

A virtual coach compatible with all Elite hometrainers

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rrspurrier
Posts: 1
Joined: Tue Oct 26, 2021 5:29 pm

video download interrupted, please try later

Postby rrspurrier » Wed Oct 27, 2021 10:28 am

I have downloaded the program My E-Training onto Mac Mini 2011 and and IMac of the same age.
It loads and I can log in.
However there is a message, "video download interrupted, please try later" across the screen.
I am running OS 10.13.6 on both machines.
Has anyone seen this message and how do you deal with it.
Could it be something to to with my antivirus (Sophos) or some Ad Pop Up thing.
Or could it be my hardware. (I can no longer run BKool and RGT gives me a black screen.)

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Elite Admin S
Posts: 2771
Joined: Tue Nov 08, 2016 10:18 am

Re: video download interrupted, please try later

Postby Elite Admin S » Thu Oct 28, 2021 10:47 am

Hi

I suppose that you were downloading a video and something has gone wrong.
Please check your downloading video and if necessary cancel the pending ones and try downloading them again

Regards


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