App will not start Calibration Process

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kjblades
Posts: 1
Joined: Thu May 21, 2020 6:56 am

App will not start Calibration Process

Postby kjblades » Tue Jun 15, 2021 2:49 pm

I have tried many times recently to calibrate my Direto with no success. I had no problems previously.
I select Trainer Calibration -> OK (I have been using the trainer for more than 10 minutes) and nothing happens.
I do not get instructions to start peddling or increase speed.
I am using Version 3.17.3 on an iPhone 6s (IOS 14.6)

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Elite Admin S
Posts: 2771
Joined: Tue Nov 08, 2016 10:18 am

Re: App will not start Calibration Process

Postby Elite Admin S » Wed Jun 16, 2021 8:23 am

Hi

try by uninstall the app and install it again.
If the problem persists, contact the customer care directly from the app (Settings - general - contact us) adding as more information as possible (trainer model, app version, smartphone model...)

Regards


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