New User

A virtual coach compatible with all Elite hometrainers

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joeking22
Posts: 11
Joined: Wed Jul 08, 2020 2:20 pm

New User

Postby joeking22 » Sun May 23, 2021 7:24 am

Hello

Desktop app installed on my new Windows 10 laptop and connects to trainer but I am unable to launch either a video ride or a training session.

The screen just hangs with the circular 'loading' image spinning continuously.

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Elite Admin S
Posts: 2771
Joined: Tue Nov 08, 2016 10:18 am

Re: New User

Postby Elite Admin S » Mon May 24, 2021 12:05 pm

Hi

Usually this happens when the trainer is connected but the data are not received.

Are you sure that the trainer is properly paired?
Can you see the trainer as paired in the home screen?
Are you connecting using bluetooth or ant?

cfabriek
Posts: 1
Joined: Mon Jul 26, 2021 1:55 pm

Re: New User

Postby cfabriek » Mon Jul 26, 2021 1:57 pm

Hi,

I have the same problem on my Windows 10 desktop.
The trainer is properly paired (blue tooth and Ant).

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Elite Admin S
Posts: 2771
Joined: Tue Nov 08, 2016 10:18 am

Re: New User

Postby Elite Admin S » Tue Jul 27, 2021 9:07 am

Hi

First thing to do is to check if you have similar problem using a smartphone/tablet.
If all works properly with another device, the problem must be on the software or on the pc connection.

In that case:
- check if the trainer is paired on windows bluetooth menu; if it is so, unpair it and then run again my e-training
- if this is not enough, try also by uninstalling the software and installing it again

If still you have the problem or if this happens also with a mobile device, contact our customer care.
Go to this page, select the correct trainer and click on the open ticket option:
https://support.elite-it.com/


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