My e-training on mac ios

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mokal
Posts: 3
Joined: Sat Oct 14, 2017 11:28 pm

My e-training on mac ios

Postby mokal » Sat Oct 14, 2017 11:36 pm

I have downloaded the programme but it won't open on my mac. Haven't got issues with any other programmes. I am using a macbook pro with latest iOS Sierra 10.12.6.
I see a logo in the dock but no windows appear. It says the programme is not answering.
Does anyone know a solution to this?

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Elite Admin S
Posts: 491
Joined: Tue Nov 08, 2016 10:18 am

Re: My e-training on mac ios

Postby Elite Admin S » Mon Oct 16, 2017 10:59 am

Hi

Please contact our customer care at real@elite-it.com and explain the situation. The guys there will help you find the cause of the issue

Regards

pferreiraborges
Posts: 1
Joined: Sun Nov 05, 2017 8:07 pm

Re: My e-training on mac ios

Postby pferreiraborges » Sun Nov 05, 2017 8:22 pm

It happens the same with me.

Downloaded Elite My E training installed on my Mac OS 10.12.3, and when i try to launch the app, it freezes.

Report of the error:

Date/Time: 2017-11-05 19:15:58 +0000
OS Version: Mac OS X 10.12.3 (Build 16D32)
Architecture: x86_64
Report Version: 25

Data Source: Stackshots

Command: myETraining
Path: /Applications/myETraining.app/Contents/MacOS/myETraining
Version: 1.1.4 (35)
Parent: launchd [1]
PID: 3108

Event: hang
Duration: 2.20s (process was unresponsive for 42 seconds before sampling)
Steps: 22 (100ms sampling interval)

Hardware model: iMac12,1
Active cpus: 4

Fan speed: 1398 rpm


Regards

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Elite Admin S
Posts: 491
Joined: Tue Nov 08, 2016 10:18 am

Re: My e-training on mac ios

Postby Elite Admin S » Thu Nov 09, 2017 12:38 pm

Please contact our customer care at real@elite-it.com

Regards

santanasta@gmail.com
Posts: 1
Joined: Fri Nov 10, 2017 1:29 am

Re: My e-training on mac ios

Postby santanasta@gmail.com » Fri Nov 10, 2017 1:32 am

Hello! The same happens to me. I downloaded the app My ETraining from the Elite site, installed it on my Mac but when I try to open the app, it freezes. It shows the message: the app is not working.
I have iOS High Sierra.

Ok, I'll send an e-mail to real@elite-it.com.

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Elite Admin S
Posts: 491
Joined: Tue Nov 08, 2016 10:18 am

Re: My e-training on mac ios

Postby Elite Admin S » Thu Nov 23, 2017 10:36 am

The latest update should solve the freezing issue.
Try it and let me know

Regards


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