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Hi umur_guven

No, it's definitely not normal.
It's necessary to investigate further, please contact the customer care at real@elite-it.com.

Regards

Hi, I have a mac and could not install the software to use my HOME TRAINER REALTOUR B+, could you please send me the link to dowloaad for MAC because I can't find it on your website. Also, I have DVDs but i do not have a DVD reader on my mac, is there a possbility to download the video rather than using a DVD? thank you so much for your feedback, Best, Fabienne