My E-training Desktop and Workout Sync

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seidijr
Posts: 3
Joined: Fri Feb 22, 2019 9:22 pm

My E-training Desktop and Workout Sync

Postby seidijr » Fri Feb 22, 2019 9:34 pm

I have My E-training installed in 4 devices:

1) A Desktop running Windows 10 at Home;
2) A Workstation running Windows 10 at the Office;
3) A Laptop (that I use with my Elite Trainer) running Windows 10;
4) A Samsung Galaxy S8 Android smartphone (that sometimes I use with the trainer);

I've found creating a Program/Workout in the smartphone really annoying, so I've decided to create 3 new workouts in my Workstation during my lunch time. At night, I've created another 2 using my desktop at home.

While I'm able to see and use the 5 created Program/Workouts in My E-training app on the Android Smartphone, my laptop doesn't show any Program. I've noticed that My Etraining Desktop is able to show only Programs/Workouts created local... is that right???

seidijr
Posts: 3
Joined: Fri Feb 22, 2019 9:22 pm

Re: My E-training Desktop and Workout Sync

Postby seidijr » Tue Feb 26, 2019 11:09 am

UPDATE Fev 25th/26th:

I've contacted Elite Support and they asked me to check if I was using the same account in all devices, If they were connected to the Internet and then try to log out and log in again.

I did eveything with the same sync problem.

I've contacted them again and they asked me to uninstall and reinstall everything.

I did it. What was really strange is that as soon as I reinstalled and log in, each device just listed the Program/Workouts I've created "local" - just as I mentioned before.

What I can imagine as an IT guy:
1. OR Programs/Workouts created have a "device id" and Windows App has some bug/issue preventing from syncing in two ways (can send the created program but can't receive Programs/Workouts with a different "device id");
2. OR Windows App has a "sync log bug" that blocks the two way sync. AND somehow, this sync log is not deleted during uninstall proccess.

*Waiting for Elite Tech Support reply...

seidijr
Posts: 3
Joined: Fri Feb 22, 2019 9:22 pm

Re: My E-training Desktop and Workout Sync

Postby seidijr » Wed Mar 20, 2019 1:08 pm

Version 1.5.1 released fixing this bug1

Thanks Elite Team.

foex
Posts: 1
Joined: Tue Jun 25, 2019 2:43 pm

Re: My E-training Desktop and Workout Sync

Postby foex » Tue Jun 25, 2019 2:48 pm

Thanks Elite Team. ;)

andiyatsia
Posts: 42
Joined: Mon Jul 15, 2019 11:50 pm

Re: My E-training Desktop and Workout Sync

Postby andiyatsia » Mon Jul 15, 2019 11:52 pm

seidijr wrote:I have My E-training installed in 4 devices:

1) A Desktop running Windows 10 at Home;
2) A Workstation running Windows 10 at the Office;
3) A Laptop (that I use with my Elite Trainer) running Windows 10;
4) A Samsung Galaxy S8 Android smartphone (that sometimes I use with the trainer);

I've found creating a Program/Workout in the smartphone really annoying,so I've decided to create 3 new workouts in my Workstation during my lunch time. At night, I've created another 2 using my desktop at home.

While I'm able to see and use the 5 created Program/Workouts in My E-training app on the Android Smartphone, my laptop doesn't show any Program. I've noticed that My Etraining Desktop is able to show only Programs/Workouts created local... is that right???


I've contacted Elite Support and they asked me to check if I was using the same account in all devices, If they were connected to the Internet and then try to log out and log in again.

I did eveything with the same sync problem.

jamestcurran
Posts: 2
Joined: Wed Feb 19, 2020 5:24 am

Re: My E-training Desktop and Workout Sync

Postby jamestcurran » Wed Feb 19, 2020 5:26 am

I have the same problem using Apple iPhone and Apple Macbook.
I create a workout on the laptop, but it does not appear on the phone.

This is very annoying, as it is difficult to create power/time workouts on the phone.

Can this please be fixed A.S.A.P. I have contacted Elite about this before, and received the usual advice (log out & log back in) but it doesn't work.

This has rendered the Diretto almost useless. I am starting to regret not buying a Tacx...

jamestcurran
Posts: 2
Joined: Wed Feb 19, 2020 5:24 am

Re: My E-training Desktop and Workout Sync

Postby jamestcurran » Thu Oct 08, 2020 5:18 am

It is a year later and a number of SW releases newer and I am still seeing this same bug. Is anyone else experiencing this problem?

User avatar
Elite Admin S
Posts: 1930
Joined: Tue Nov 08, 2016 10:18 am

Re: My E-training Desktop and Workout Sync

Postby Elite Admin S » Thu Oct 08, 2020 8:07 am

@jamestcurran,

I see that you're already in contact with our customer care.
One of our engineers have already took charge of your case, he will help you to solve the problem

Regards


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