Macbook Pro bluetooth issue with Direto

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Christian Wüthrich
Posts: 1
Joined: Thu Jan 10, 2019 4:27 pm

Macbook Pro bluetooth issue with Direto

Postby Christian Wüthrich » Thu Jan 10, 2019 5:04 pm

Hi Elite
Got serious bluetooth problems with my direto. On my macbook pro late 2011 I run High Sierra 10.13.6.
But I don't manage to pair to Zwift (says no devices found) neither to elite my training desktop app. I tried also my 2009 macbook pro with Yosemite, but did not succeed.
IOS works, finds direto and even Polar H7 heartrate sensor, but this screen is micromicro.
Can you help me on, have some ideas?

Thanks

Christian

peter379
Posts: 2
Joined: Sat Feb 16, 2019 5:29 am

Re: Macbook Pro bluetooth issue with Direto

Postby peter379 » Sat Feb 16, 2019 5:31 am

I use an H10 Polar and have issues if there is another device that is paired with it when I start Zwift. Turn bluetooth off on your phone and try it.

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Elite Admin S
Posts: 1581
Joined: Tue Nov 08, 2016 10:18 am

Re: Macbook Pro bluetooth issue with Direto

Postby Elite Admin S » Thu Feb 21, 2019 12:44 pm

If you still are having issues, contact us at myetraining@elite-it.com with all the information about your Mac.
We will give you instructions on how to find some log files we need to analyze the situation and understand what's going wrong.

Regards


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