My E Training won't run calibration routine

[frequencyspace]

I updated the firmware on my Elite Suito. Then I tried to calibrate it. My E Training won't start the calibration process. It shows the trainer is connected. The phone app is the most recent version. In the past I've calibrated the trainer a lot. The trainer is working without any issues. I use my trainer with FulGaz.

I''m at loss as to why My E Training won't run the calibration routine. I'll emphasize that it doesn't seem that there are any communication issues since my Suito connects to FulGaz via my computer's BlueTooth and since I was able to the firmware upgrade without issue. It's worth noting that I've run the calibration routine numerous times before without issue. There also no new BlueTooth devices nearby.

Also, why is the no way to send a support request directly to Elite customer support?