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"No Competitor Connected" ?

Posted: Tue Nov 14, 2017 12:20 am
by frank.mastrocco
Just upgraded Real software to V8 and now get Error message "No Competitor Connected". I'm on a wired Axiom and when I disconnect/connect USB I get a tone from computer so I know it's been connected. Where/how do I connect to get my trainer online?

Re: "No Competitor Connected" ?

Posted: Thu Nov 23, 2017 11:33 am
by Elite Admin S
Please contact our customer care at real@elite-it.com
Regards

Re: "No Competitor Connected" ?

Posted: Thu Jun 14, 2018 9:13 pm
by janet.hatton
I am getting 'no competitor connected to axiom device' when I plug in my real tour wired trainer into my pc. I have just had a Windows update (Windows 8) and a Garmin connect update which is also installed on the pc. Otherwise no issues before. PC does not seem to recognise the trainer but indicates it is connected (tonee following plug in). Any suggestions to solve this problem please?

Re: "No Competitor Connected" ?

Posted: Fri Jun 15, 2018 8:48 am
by Elite Admin S
Hi

It seems a problem on the com port.
Please download this file:
https://drive.google.com/open?id=1RNaAY ... 0j2t8BxpMB

Copy it in the same foldere where Real.exe is.
Then run the software.

If the problem is not solved, contact us ar real@elite-it.com

Regards

Re: "No Competitor Connected" ?

Posted: Fri Oct 26, 2018 10:15 pm
by markd74
Just tried to use my RealTour Trainer after being off it for the summer...I keep getting a 'No competitor connected, You can't access to the course' error. I have tried a number of different things but none have worked. Any suggestions?

Re: "No Competitor Connected" ?

Posted: Thu Nov 08, 2018 1:57 pm
by Elite Admin S
It seems a problem with the com port.

Please follow this procedure:
- download the file at this link: https://drive.google.com/open?id=1k-Ye2 ... yXa6B-Q4GH
- unzip it and copy it in Real folder (in the same place where the file Real.exe is)
- open windows device manager
- check in the COM port list and look for the console COM
- if the number of the port COM of the console is less than 4, please change it and set it at a higher number
- finally, run Real software

Let me know if the problem is solved.

Re: "No Competitor Connected" ?

Posted: Wed Nov 14, 2018 10:57 pm
by Dirk
Hello, I had here a "me too".

I downloaded your file, extacted it and put it into the same folder. In fact it is an empty text file with title "BdevExcludeComport3 evite erreurr.txt"
Then my device got found again. So thanks for the help.

Rergards
-Dirk

Re: "No Competitor Connected" ?

Posted: Wed Dec 05, 2018 5:41 am
by markd74
Thanks - It worked for me as well!

Re: "No Competitor Connected" ?

Posted: Mon Jan 28, 2019 8:13 pm
by lalu
Por fin funciona otra vez increible que solo con un archivo de texto se haya arreglado gracias a quien corresponda.
Jose

Re: "No Competitor Connected" ?

Posted: Sat Jun 01, 2019 5:17 am
by jensy
markd74 wrote:Just tried to use my RealTour Trainer after Xender Discord Omegle being off it for the summer...I keep getting a 'No competitor connected, You can't access to the course' error. I have tried a number of different things but none have worked. Any suggestions?

my real tour wired trainer into my pc. I have just had a Windows update (Windows 8) and a Garmin connect update which is also installed on the pc. Otherwise no issues before. PC does not seem to recognise the trainer but indicates it is connected (tonee following plug in). Any suggestions to solve this problem please?