"No Competitor Connected" ?

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frank.mastrocco
Posts: 1
Joined: Tue Nov 14, 2017 12:05 am

"No Competitor Connected" ?

Postby frank.mastrocco » Tue Nov 14, 2017 12:20 am

Just upgraded Real software to V8 and now get Error message "No Competitor Connected". I'm on a wired Axiom and when I disconnect/connect USB I get a tone from computer so I know it's been connected. Where/how do I connect to get my trainer online?

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Elite Admin S
Posts: 1351
Joined: Tue Nov 08, 2016 10:18 am

Re: "No Competitor Connected" ?

Postby Elite Admin S » Thu Nov 23, 2017 11:33 am

Please contact our customer care at real@elite-it.com
Regards

janet.hatton
Posts: 1
Joined: Thu Jun 14, 2018 9:06 pm

Re: "No Competitor Connected" ?

Postby janet.hatton » Thu Jun 14, 2018 9:13 pm

I am getting 'no competitor connected to axiom device' when I plug in my real tour wired trainer into my pc. I have just had a Windows update (Windows 8) and a Garmin connect update which is also installed on the pc. Otherwise no issues before. PC does not seem to recognise the trainer but indicates it is connected (tonee following plug in). Any suggestions to solve this problem please?

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Elite Admin S
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Joined: Tue Nov 08, 2016 10:18 am

Re: "No Competitor Connected" ?

Postby Elite Admin S » Fri Jun 15, 2018 8:48 am

Hi

It seems a problem on the com port.
Please download this file:
https://drive.google.com/open?id=1RNaAY ... 0j2t8BxpMB

Copy it in the same foldere where Real.exe is.
Then run the software.

If the problem is not solved, contact us ar real@elite-it.com

Regards

markd74
Posts: 1
Joined: Thu Dec 28, 2017 5:50 am

Re: "No Competitor Connected" ?

Postby markd74 » Fri Oct 26, 2018 10:15 pm

Just tried to use my RealTour Trainer after being off it for the summer...I keep getting a 'No competitor connected, You can't access to the course' error. I have tried a number of different things but none have worked. Any suggestions?

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Elite Admin S
Posts: 1351
Joined: Tue Nov 08, 2016 10:18 am

Re: "No Competitor Connected" ?

Postby Elite Admin S » Thu Nov 08, 2018 1:57 pm

It seems a problem with the com port.

Please follow this procedure:
- download the file at this link: https://drive.google.com/open?id=1k-Ye2 ... yXa6B-Q4GH
- unzip it and copy it in Real folder (in the same place where the file Real.exe is)
- open windows device manager
- check in the COM port list and look for the console COM
- if the number of the port COM of the console is less than 4, please change it and set it at a higher number
- finally, run Real software

Let me know if the problem is solved.


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