real software

Our old Real software, now dismissed

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gsotor
Posts: 2
Joined: Mon Aug 19, 2019 9:21 am

real software

Postby gsotor » Tue Apr 27, 2021 3:38 pm

Hi,

we have a real e motion roller,
and we need to connect it to our new PC (windows10)

Real software seems to be not available.

and my e-training software do not recognize the roller.

Is it possible to download a legacy Real software or have a procedure to connect real e-motion roller (only ANT+) to my e-training ?

Best regards,

User avatar
Elite Admin S
Posts: 2246
Joined: Tue Nov 08, 2016 10:18 am

Re: real software

Postby Elite Admin S » Wed Apr 28, 2021 8:17 am

Hi

Real has been officially dismissed.
But your trainer should work with my e-training. Please check if the ant dongle is properly recognized by your pc (check on windows device manager).
Check also to not have any Garmin software that occupies the ant dongle at startup (if you have a Garmin software installed, check in the options if you can disable the automatic run at pc startup).

If still you are having issue, please contact us:
https://support.elite-it.com/

gsotor
Posts: 2
Joined: Mon Aug 19, 2019 9:21 am

Re: real software

Postby gsotor » Tue May 04, 2021 5:04 pm

Hi,

I've tested with my e-training, and i have some problems:

cadence and heart rate sensor are not correctly recognized (the application put diferents ID number than real ones)

The roller is not detected.

(I found real software in an old PC, and everything works OK, so i think it's not a dongle problem).

If you have any solution,

best regards

G.

User avatar
Elite Admin S
Posts: 2246
Joined: Tue Nov 08, 2016 10:18 am

Re: real software

Postby Elite Admin S » Wed May 05, 2021 9:44 am

Hi

Please contact the customer care:
https://support.elite-it.com

Specify the trainer model, its serial number and the error you get

Regards

durga08
Posts: 1
Joined: Sun Jul 04, 2021 6:54 am

Re: real software

Postby durga08 » Fri Jul 09, 2021 10:23 am

Thanks for the solution mate.

mcdvoice survey


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