Cannot connect Real software to server

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llewellyn.best
Posts: 1
Joined: Thu Oct 24, 2019 10:40 am

Cannot connect Real software to server

Postby llewellyn.best » Thu Oct 24, 2019 10:42 am

When trying to start Real software or select connect to server, the indication "Unable to download connection info. Please try again later" is shown. Been this way for a few days already

sarmeg89
Posts: 5
Joined: Mon Apr 24, 2017 3:57 am
Location: Chicago

Re: Cannot connect Real software to server

Postby sarmeg89 » Thu Oct 24, 2019 4:04 pm

I have the same problem. Also, my heart rate monitor doesn't connect either. ELITE, how about a response!

dsaintenoy
Posts: 1
Joined: Mon Oct 07, 2019 1:05 pm

Re: Cannot connect Real software to server

Postby dsaintenoy » Fri Oct 25, 2019 11:03 am

I have the same problem

calder_doug
Posts: 1
Joined: Sat Oct 26, 2019 3:59 pm

Re: Cannot connect Real software to server

Postby calder_doug » Sat Oct 26, 2019 4:00 pm

I'm having the same issues.

edwinf8936
Posts: 17
Joined: Tue Feb 14, 2017 2:47 am

Re: Cannot connect Real software to server

Postby edwinf8936 » Sat Oct 26, 2019 4:36 pm

I am having the same problem. I have the Real Tour wired so I must use the PC to run it. I would like to get more videos downloaded if anyone knows how I could do that and run them on the PC.

edwinf8936
Posts: 17
Joined: Tue Feb 14, 2017 2:47 am

Re: Cannot connect Real software to server

Postby edwinf8936 » Sat Oct 26, 2019 4:38 pm

llewellyn.best wrote:When trying to start Real software or select connect to server, the indication "Unable to download connection info. Please try again later" is shown. Been this way for a few days already


Same here, was able to connect in August 30 I think, since that is the last video I downloaded.

drjbartolome
Posts: 1
Joined: Fri Nov 15, 2019 7:43 pm

Re: Cannot connect Real software to server

Postby drjbartolome » Fri Nov 15, 2019 7:54 pm

I have the same problem. I have not been able to use my Drivo trainer during the last weeks because everytime I start the Real application I get the same message telling that it has not been possible to connect to the server, and suggesting to try later. I'have checked my firewall ( also disabled it ), reinstalled the application, and checked other things but the problem persists.

Has anybody with the same problem, been able to find a solution ? I have searched on that forum and found many people with the same issue, but I'haven't found any post with a solution. I bought that trainer to use it with the real-videos and, as connection fails, now I can not use videos on it.

Thanks in advance


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