RealVideo rider profile weight bug (resistence 10x)

Moderators: Elite Admin M, Elite Admin S

jmess
Posts: 3
Joined: Fri Mar 10, 2017 4:42 am

RealVideo rider profile weight bug (resistence 10x)

Postby jmess » Fri Mar 10, 2017 5:23 am

Elite support has acknowledged a bug in the Realvideo app/feature where it fails to convert a rider's profile weight from lbs to kilos. So if your profile weight units is in pounds the app fails to convert it to Kilos. The tension/resistance during training rides like Alp d'Hues (DVD included with Drivo trainers) is much higher for a given slope % than what it should be. The work around is to enter your weight in Kilos. It is my understanding that this bug impacts all Elite videos. Sadly a fix may not be available until Fall 2017 :-(

I created another profile with my weight in Kilos that I switch to when/if I do a Realvideo.

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Elite Admin M
Posts: 19
Joined: Wed Dec 14, 2016 6:12 pm

Re: RealVideo rider profile weight bug (resistence 10x)

Postby Elite Admin M » Thu Mar 16, 2017 9:09 am

Hi

I confirm the bug, but it's not true that the fix won't be fixed 'til fall ;)
In the next official update release (in the next months), the problem will be fixed.

Regards

jmess
Posts: 3
Joined: Fri Mar 10, 2017 4:42 am

Re: RealVideo rider profile weight bug (resistence 10x)

Postby jmess » Thu Jul 06, 2017 10:04 pm

What version of the software was this bug fixed in?

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Elite Admin S
Posts: 260
Joined: Tue Nov 08, 2016 10:18 am

Re: RealVideo rider profile weight bug (resistence 10x)

Postby Elite Admin S » Mon Jul 10, 2017 11:10 am

Hi

The latest official version of the software has still this bug.
Please contact our customer care at real@elite-it.com and ask if there is a beta version available for your trainer that fix the bug.

Regards


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