Official Forum

Hello dear Elite-Forum,

I have an Elite Turno and I used to use it with my previous phone (Galaxy S9), which was ok. Recently I got a newer Galaxy S10, and for some reason just cant get the Misuro B+ Sensor to connect to my phone. I then tried my tablet, a Galaxy Tab A8, but to chance either. I tried resetting settings and restarting all back and forth, nothing helped. (I tried Bluetooth only)

My Macbook on the other side detects the Misuro sensor and I get it to work on the OSX App via Bluetooth. Unfortunately, the data transmission lags behind massively by about 10-15sec! The distance between the sensor and the Macbook is about 1,5-2m.

The Misuro B+ sensor is set to the correct trainer (15 flashes for the Elite Turno) and I really dont know what to do further. I couldnt find anything on the forum here, but maybe somebody has an idea? As stated, I tried to restart all back and forth, reinstall the app, de/activate Bluetooth and turn of other devices Bluetooth. I dont use any other sensor, only the Misuro B+ from the Elite Turno trainer.

Kind regards
za

Hi

It's quite strange that you have the same issue with different devices.
It may be simply a configuration issue (sometimes bluetooth may be tricky).
Take a look at this troubleshooting:
https://elitesrl.zendesk.com/hc/en-us/a ... -problems-

If the problem persists, please contact our support:
https://support.elite-it.com/en/ticket

Regards

First, thanks for answering me!

Unfortunately I already tried all of whats wrote in the troubleshooting guide. Its really weird since everything seems to actually work, but only on my Mac.

I can even see the Misuro B+ sensor in the Bluetooth settings on both my devices, but I cannot connect since it has to be done in the myEtraining-App. Which, on the other side, just keeps on searching.

I just tried to open a ticket, but that also doesnt work since for some reason my "serial code is invalid"...

I just took my girlfriends iPad and tried that out, but that one also couldnt detect the sensor.

(To be clear, I deactivated my MacBooks Bluetooth during all these tests)

No ideas anyone?

anthony.z wrote:No ideas anyone?contexto

One possible troubleshooting step you can try is to check for any firmware updates for your Elite Turno trainer and Misuro B+ sensor, as updated firmware can sometimes resolve compatibility issues with newer devices. I'm not sure if it worked.