Elite myReal video problem with video not loading

Turn your outdoor training into My RealVideo!

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greg
Posts: 1
Joined: Mon Apr 16, 2018 6:17 pm

Elite myReal video problem with video not loading

Postby greg » Mon Apr 16, 2018 6:24 pm

Hi,

I have a Direto amd have tried to ride with the MyReal video on my laptop PC but whenever I try to play the video fails to load. The app works fine but it will not show video. Can you help please?

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Elite Admin S
Posts: 2771
Joined: Tue Nov 08, 2016 10:18 am

Re: Elite myReal video problem with video not loading

Postby Elite Admin S » Tue Apr 17, 2018 9:11 am

Hi Greg

It is necessary to investigate further.
Please contact the customer care in this way: open my e-training Desktop, select the support icon (upper right corner) and follow the instruction there, so we will receive all the details about your machine.

Regards


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