MyRealVideo doesn't work with Elite Kura

Turn your outdoor training into My RealVideo!

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rob.van.tilburg
Posts: 1
Joined: Sat Dec 09, 2017 4:07 pm

MyRealVideo doesn't work with Elite Kura

Postby rob.van.tilburg » Sat Dec 09, 2017 4:14 pm

I connected my Elite Kura (with power meter, cadans and speed sensor) and my Garmin heart rate monitor with the My E Trainer app on my MacBook Pro.
I can do workouts and all sensors show values for Power, Speed, Cadans and Hear Rate. I payed a subscription to use MyRealVideo and downloaded a few Videos. I get to the start screen for the video but 1 second after clicking the play button it stops. I can briefly see a speed, cadans, power and heart rate reading, but no video image.
Is there something I must adjust in my settings to make it work? Or does MyRealVideo not work with the Elite Kura?

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Elite Admin S
Posts: 1263
Joined: Tue Nov 08, 2016 10:18 am

Re: MyRealVideo doesn't work with Elite Kura

Postby Elite Admin S » Wed Dec 20, 2017 12:36 pm

Please contact the customer care using the contact form in the software (we'll receive some additional data on the installation).
Regards


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