Upload stuck since a week

[bschork]

Hi there,

I've recorded a video for myRealVideo-Upload, but the upload is stuck since a week. The id is 242766518. It is stuck at 2,85GB, which is the actual file size, when I check the video in the explorer. But the app calculates 3,38GB to be uploaded.
Anything I can do? The only action available is the delete icon.


Thanks and best regards,
Ben

[Elite Admin S]

Hi

Did you already tried to restart the app?
Also, cancel the upload and try again.

If the problem persists, contact the support:
https://support.elite-it.com/en/ticket

Regards

[bschork]

Hi,
thanks and yes. I've restarted both app and mobile several times. "Cancel" is not available, only the trash can is showing. I can click on the video, which will play the video, or I can refresh the page, which will show the turning sign for upload.

I will contact support.

Best regards,
Ben