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Black Window on Tablet

Posted: Mon Oct 02, 2017 12:49 pm
by turbosvenni
Hello,

I have downloaded a "myRealVideo" (Col de la Madeleine) on my Samsung Galaxy Tab A 10.1 and then started the Video. The trainer (elite Rampa) and sensors were connected and the profile was shown, the information like power, hear frequency, cadence, slope of the clime.... However, there was a black window rather than the movie of the climb. Is there anything to do? A problem with the video, an issue with the settings (what to change) or an issue with the tab (incompatible?).

Thanks for your help!

Rgds,
Sven

Re: Black Window on Tablet

Posted: Tue Oct 03, 2017 11:37 am
by Elite Admin S
Hi Sven

I've seen that you are already in contact with our customer care to solve the problem

Regards

Re: Black Window on Tablet

Posted: Fri Oct 06, 2017 11:27 am
by fa.sarton
Hey,
I have the same problem. What's the solution?

Frank

Re: Black Window on Tablet

Posted: Fri Oct 06, 2017 12:01 pm
by Elite Admin S
Hi

It resulted that the problem was due to some server problems we have had some days ago.
Delete the course and download it again and all should work properly.

Regards