Black Window on Tablet

Turn your outdoor training into My RealVideo!

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turbosvenni
Posts: 1
Joined: Mon Oct 02, 2017 8:01 am

Black Window on Tablet

Postby turbosvenni » Mon Oct 02, 2017 12:49 pm

Hello,

I have downloaded a "myRealVideo" (Col de la Madeleine) on my Samsung Galaxy Tab A 10.1 and then started the Video. The trainer (elite Rampa) and sensors were connected and the profile was shown, the information like power, hear frequency, cadence, slope of the clime.... However, there was a black window rather than the movie of the climb. Is there anything to do? A problem with the video, an issue with the settings (what to change) or an issue with the tab (incompatible?).

Thanks for your help!

Rgds,
Sven

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Elite Admin S
Posts: 1014
Joined: Tue Nov 08, 2016 10:18 am

Re: Black Window on Tablet

Postby Elite Admin S » Tue Oct 03, 2017 11:37 am

Hi Sven

I've seen that you are already in contact with our customer care to solve the problem

Regards

fa.sarton
Posts: 1
Joined: Fri Oct 06, 2017 11:26 am

Re: Black Window on Tablet

Postby fa.sarton » Fri Oct 06, 2017 11:27 am

Hey,
I have the same problem. What's the solution?

Frank

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Elite Admin S
Posts: 1014
Joined: Tue Nov 08, 2016 10:18 am

Re: Black Window on Tablet

Postby Elite Admin S » Fri Oct 06, 2017 12:01 pm

Hi

It resulted that the problem was due to some server problems we have had some days ago.
Delete the course and download it again and all should work properly.

Regards


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