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No resistance after pause

Posted: Wed Mar 28, 2018 7:48 pm
by Atenza
Hi

I got mine Direto a couple of weeks ago and I have noticed that while training with my E-training app and pause, it no longer change the resistance. I have tried to change the resistance % and cycling through to the next segment but nothing happens. Is it a software glitch or something with my trainer?

Re: No resistance after pause

Posted: Thu Mar 29, 2018 10:32 am
by Elite Admin S
Hi

Sorry, I'm not sure to have understood.
If you pause the training, resistance should return to zero. Then, when you press play again, the resistance should return to the previous value and then it will continue to adjust.

Do you have this lack of resistance change every time you pause?
Which training type are you doing?
If you restart completely the training, the resistance works as usual?

Regards

Re: No resistance after pause

Posted: Fri Mar 30, 2018 6:37 am
by Atenza
If I pause, and then resume, the resistance is not increasing. I have to restart the whole workout for it to work again. I have only tried this on program mode.

Re: No resistance after pause

Posted: Wed Apr 04, 2018 10:56 am
by Elite Admin S
I did some test but I was not able to reproduce the issue.
Please contact the customer care at real@elite-it.com explaining the situation and adding as much information as possible (device model, os version, trainer serial number, account...)

Regards

Re: No resistance after pause

Posted: Fri Apr 06, 2018 5:05 pm
by Atenza
This is the answer I got

"Good evening
Thank you for getting in touch with us

Regarding your request:
We have already noticed a bug involving the pause on the app
We are already working to fix the issue and as soon as possible we will release an update with the correction

I will inform you when the issue will be solved

Regards
Andrea Brotto
Elite srl"

So hopefully it will get an update soon and work correctly