No resistance after pause

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Atenza
Posts: 3
Joined: Wed Mar 28, 2018 7:32 pm

No resistance after pause

Postby Atenza » Wed Mar 28, 2018 7:48 pm

Hi

I got mine Direto a couple of weeks ago and I have noticed that while training with my E-training app and pause, it no longer change the resistance. I have tried to change the resistance % and cycling through to the next segment but nothing happens. Is it a software glitch or something with my trainer?

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Elite Admin S
Posts: 1351
Joined: Tue Nov 08, 2016 10:18 am

Re: No resistance after pause

Postby Elite Admin S » Thu Mar 29, 2018 10:32 am

Hi

Sorry, I'm not sure to have understood.
If you pause the training, resistance should return to zero. Then, when you press play again, the resistance should return to the previous value and then it will continue to adjust.

Do you have this lack of resistance change every time you pause?
Which training type are you doing?
If you restart completely the training, the resistance works as usual?

Regards

Atenza
Posts: 3
Joined: Wed Mar 28, 2018 7:32 pm

Re: No resistance after pause

Postby Atenza » Fri Mar 30, 2018 6:37 am

If I pause, and then resume, the resistance is not increasing. I have to restart the whole workout for it to work again. I have only tried this on program mode.

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Elite Admin S
Posts: 1351
Joined: Tue Nov 08, 2016 10:18 am

Re: No resistance after pause

Postby Elite Admin S » Wed Apr 04, 2018 10:56 am

I did some test but I was not able to reproduce the issue.
Please contact the customer care at real@elite-it.com explaining the situation and adding as much information as possible (device model, os version, trainer serial number, account...)

Regards

Atenza
Posts: 3
Joined: Wed Mar 28, 2018 7:32 pm

Re: No resistance after pause

Postby Atenza » Fri Apr 06, 2018 5:05 pm

This is the answer I got

"Good evening
Thank you for getting in touch with us

Regarding your request:
We have already noticed a bug involving the pause on the app
We are already working to fix the issue and as soon as possible we will release an update with the correction

I will inform you when the issue will be solved

Regards
Andrea Brotto
Elite srl"

So hopefully it will get an update soon and work correctly


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