App subscription charge

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cmwood25@gmail.com
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Joined: Mon Feb 05, 2018 5:09 am

App subscription charge

Postby cmwood25@gmail.com » Mon Feb 05, 2018 5:12 am

Hello,

I just bought a Qubo Smart B+ trainer which came with a free code for a 1 year subscription for the app. However, I just saw I was charged for a one year subscription. I entered the code on the account page when I started using the app.

Can you please help me out with this, also I want to make sure that I don’t get auto renewed - I am happy to try out the app to see if I like the service and if so I will continue to use it, but so far I can’t cancel the subscription in iTunes or in the MyETraining app.

Thanks
Chris

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Elite Admin S
Posts: 1112
Joined: Tue Nov 08, 2016 10:18 am

Re: App subscription charge

Postby Elite Admin S » Fri Feb 16, 2018 10:44 am

Hi Chris

I've checked in our databases and I can see only the coupon activation.
Ask a refund directly to Apple Store / Play Store for the wrong purchase.

Renew is not active in our app.

Regards


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